Guru has helped many teams organize internal knowledge with a wiki-style structure and a browser-based answer experience. But for scaling companies and true enterprise environments, Guru falls short on security, flexibility, and AI-native workflows.
Unleash is purpose-built for enterprises - offering secure, flexible deployment, deep integration into daily workflows, and real-time AI support. Here’s how Unleash compares to Guru, and why fast-growing organizations like Chili Piper, Zendesk, and Wiz choose Unleash to power their internal knowledge layer.
Security is one of the biggest gaps between Guru and Unleash.
Unleash also includes SAML, SCIM, SIEM, and resource-level permissions, enabling IT teams to enforce enterprise security and governance policies at scale.
For organizations managing sensitive knowledge across departments or regions, Unleash meets enterprise-grade security standards out of the box.
Guru’s answer delivery is mostly browser or extension-based. While that works for some teams, growing organizations need something more deeply integrated into the tools they already use.
Unleash offers native plugins for:
These integrations let employees surface answers in context - whether it’s a support agent responding to a customer, or a sales rep working on a deal. No need to switch tabs, search manually, or leave the workflow.
Guru cannot operate natively inside tools like Salesforce or Zendesk. Unleash delivers intelligent Agent Assistants directly in the CRM and support environments, giving frontline teams contextual answers in real time:
These capabilities are essential for scaling customer-facing teams without sacrificing quality - and only Unleash delivers them.
Chili Piper, a fast-growing B2B software company, replaced Guru with Unleash after realizing that Guru couldn’t scale with their evolving support operations. Their team struggled with:
With Unleash, Chili Piper’s support agents now:
As Chili Piper's support team grew 4x in just one year, Unleash scaled seamlessly - helping the team stay productive, accurate, and fast. Guru, in contrast, lacked the depth of integrations and real-time assistance they needed.
Read the full Chili Piper story →
Unleash supports over 80 connectors across engineering, sales, support, product, and HR tools—including:
Guru’s integration footprint is significantly smaller, making it harder to unify knowledge across teams.
Unleash is trusted by enterprise customers including Zendesk, Wiz, AppsFlyer, and Guesty - organizations that need to serve thousands of employees across multiple regions and systems.
Unleash ability to deliver secure, real-time, AI-powered knowledge across tools and teams is why these high-growth companies rely on it - not Guru - to scale operational efficiency.
Unleash is powered by advanced LLMs, including GPT-4, delivering:
Guru’s AI features are far more limited in scope and integration depth.
If your organization is growing fast - or already operates at scale - you need more than a lightweight knowledge base. You need:
Guru helped you get started. Unleash helps you scale.
