Agentic AI is no longer a future concept - it’s a current competitive advantage. As organizations look for ways to cut through SaaS sprawl, reduce time spent on manual workflows, and move faster as a business, agentic AI platforms are stepping in to automate reasoning, decision-making, and action execution.

In this new landscape, five vendors stand out - and Unleash is at the top of the list, leading the charge by combining AI-powered internal search with intelligent, secure SaaS integrations that do the work for you.

What Is Agentic AI?

Agentic AI refers to AI systems that possess the capacity to act autonomously on behalf of a user or system goal. Unlike passive models that merely respond to queries, agentic AI:

• Understands high-level objectives
• Plans multi-step actions
• Executes workflows across tools
• Personalizes decisions based on context
• Continuously learns and adapts from interactions

Whether summarizing knowledge, triaging support tickets, or surfacing relevant sales data, agentic AI turns traditional information retrieval into intelligent action.

Unleash: The Leading Agentic AI Platform for Internal Search

Unleash stands out by transforming internal search into an agentic layer across the enterprise SaaS stack. Rather than just “finding” content, Unleash enables teams to act on it - securely, in context, and across apps. Imagine this: you search for “open support tickets from yesterday” in Slack. Instead of linking you to Zendesk, Unleash:

• Pulls the relevant tickets based on your role and access
• Summarizes ticket sentiment and urgency
• Lets you assign, escalate, or respond without leaving Slack

That’s not a search engine. That’s an agent.

Unleash Use Cases Across Zendesk, Salesforce, and Slack

Here are concrete examples of agentic AI use cases powered by Unleash in real enterprise workflows:

Zendesk: Agent Assist and Workflow Acceleration

Problem: Support reps waste time digging for internal documentation to answer tickets. Agents have to switch tabs, chase subject-matter experts, and manually search legacy knowledge bases.

Unleash Solution:

• Automatically surfaces the most relevant internal articles from Notion, Confluence, or Google Drive based on ticket content.
• Detects intent and urgency from incoming Zendesk tickets and suggests response templates.
• Lets agents search Slack, Drive, Jira, and more directly from the Zendesk interface to resolve issues faster.

Impact: 30–50% reduction in average handling time. Faster onboarding for new support reps.

Salesforce: Deal Intelligence for Revenue Teams

Problem: Sales reps spend hours toggling between Salesforce, Slack threads, Google Docs, and enablement portals to prep for calls or build proposals.

Unleash Solution:

• In a single query, Unleash pulls relevant deal history, meeting notes, battle cards, and pricing decks - even if they live outside Salesforce.
• Sales managers can ask “What’s blocking our Q3 pipeline?” and get a summarized view of top risk factors across CRM fields, support escalations, and product feedback logs.

Impact: Dramatic boost in rep productivity, increased forecast accuracy, and accelerated deal cycles.

Slack: Agentic Search That Feels Native

Problem: Slack becomes a black hole - important decisions and documents disappear in threads, leaving employees frustrated and uninformed.

Unleash Solution:

• Users can ask questions in Slack like “Where’s the latest GTM launch checklist?” and get instant AI-ranked answers from Google Docs, Notion, Confluence, and Jira.
• Trigger agentic workflows like “Summarize last week’s #support-escalations thread” or “Create a Confluence page from this Slack thread.”

Impact: Less context switching. Fewer interruptions. Teams find and act on what matters - in the flow of work.

Who Else Is Leading in Agentic AI? Top 5 Vendors for 2025

Beyond Unleash, here are four other agentic AI vendors shaping the market in 2025:

2. Anthropic

With the release of Claude 3 models, Anthropic has built AI agents that are reasoning-focused and alignment-driven. Enterprises use Claude-based agents to power support bots, legal assistants, and internal RAG systems that operate safely and autonomously.

3. Microsoft

Microsoft’s Copilot AI within 365 and Azure empowers users to auto-generate reports, summarize Teams threads, and analyze Excel data - bridging knowledge and action within familiar productivity tools.

4. OpenAI

OpenAI continues to lead in developer-accessible agent frameworks with GPT-4o and the Assistants API. These tools enable businesses to build multi-modal agents capable of complex tasks like customer onboarding, dynamic chat flows, and multi-system integration.

5. Cohere

Cohere focuses on retrieval-augmented generation (RAG) and domain-specific understanding. Its models power enterprise-grade agents that can answer nuanced questions, summarize long documents, and adapt across sectors like legal, healthcare, and finance.

Why Unleash Is #1 for Agentic Internal Search

What sets Unleash apart is not just the intelligence - it’s the integration, speed, and enterprise-grade security:

• Works across all your SaaS apps (Slack, Notion, Drive, Jira, Zendesk, Salesforce, and more)
• Understands permissions natively (no data leaks or role confusion)
• Delivers real action, not just information - whether it’s searching, summarizing, routing, or triggering workflows

Unleash is not just a better search bar. It’s your intelligent productivity agent.

And it’s already driving impact at:

• Chili Piper (40% search time reduction for GTM teams)
• AU10TIX (faster collaboration between engineering and compliance)
• Guesty (global support team knowledge unification)
  

Conclusion: The Agentic Era Has Begun

The rise of agentic AI vendors in 2025 signals a new standard: one where systems don’t wait for us to act - they act for us. With Unleash, internal search becomes more than a navigational tool - it becomes a strategic automation layer, connecting every employee to the right information and the right next step. The future of work is here. It’s agentic. And Unleash is leading the way.