The Zendesk Marketplace is filled with powerful apps that extend the capabilities of your customer support team. Whether you're looking to reduce handle times, unify knowledge, improve workflows, or gain better analytics, there's a tool for every challenge.
Here are the top 10 Zendesk Marketplace apps to consider in 2025:
Best for: Accelerating ticket resolution with AI-powered internal and external knowledge
Ideal for: Support, Success, Product, and Ops Teams
Unleash supercharges Zendesk by embedding an AI-powered knowledge assistant directly into the agent workspace. It connects with 80+ tools-like Confluence, Google Drive, Slack, Notion, GitHub, and more-enabling support agents to instantly access contextual answers from both internal documentation and web sources.
Unleash also integrates seamlessly with ChatGPT and Claude, allowing agents to ask natural language questions and receive accurate, verified responses that cite their internal systems. With Unleash, there’s no more switching tabs or manually searching for answers-it’s all right there in Zendesk.
Key features:
Customer success story: AU10TIX leveraged Unleash to empower its global support team with AI-driven access to fragmented documentation. As a result, they significantly improved resolution time, increased agent productivity, and delivered faster, more consistent support experiences.
Why it stands out: Unleash turns Zendesk into a true knowledge engine-helping agents not only resolve tickets faster, but also learn continuously with every case.
Best for: Quality assurance and support coaching
Ideal for: CX and QA Teams
Klaus helps teams score conversations, deliver coaching feedback, and maintain consistent support quality. It streamlines QA workflows and integrates tightly with Zendesk.
Best for: Support QA and performance analytics
Ideal for: QA Managers and Team Leads
Use MaestroQA to track agent performance, measure quality scores, and identify coaching opportunities directly from Zendesk tickets.
Best for: Real-time customer feedback and agent motivation
Ideal for: Support Leadership and Operations
Collect post-interaction feedback to boost team morale, reward top performers, and gain insights into CSAT trends.
Best for: Workforce and schedule management
Ideal for: Support Operations and Workforce Managers
Forecast staffing needs, build schedules, and manage real-time adherence for support teams of any size-all within Zendesk.
Best for: Agent time tracking and productivity analytics
Ideal for: CX Ops and Finance Teams
Track how agents spend time in Zendesk, identify inefficiencies, and improve resource planning.
Best for: Quality management, coaching, and workforce engagement
Ideal for: QA and People Teams
Playvox helps you score interactions, provide coaching, and manage training in one unified platform.
Best for: Integrating sales and support pipelines
Ideal for: Support and Sales Teams
Give agents access to customer deal insights and empower reps to provide support contextually-bridging the gap between support and sales.
Best for: Visualizing real-time support metrics
Ideal for: CX Leaders and Support Managers
Display key Zendesk metrics like FRT, CSAT, and backlog with beautiful live dashboards that keep everyone aligned.
Best for: Post-ticket surveys and customer insights
Ideal for: CX Analysts and Customer Insights Teams
Send surveys after support interactions to understand customer sentiment and collect structured feedback at scale.
In 2025, delivering excellent customer support is about more than closing tickets-it’s about empowering agents with the right knowledge, tools, and insights. With Unleash at the top of the list, support teams gain a competitive edge by resolving issues faster, smarter, and with confidence.
