Glean and Moveworks are both innovative AI-driven platforms designed to enhance workplace productivity, but they cater to different needs within an organization and offer distinct functionalities. Unleash can be a better solution, if you look to capture of both the value of Moveworks and Glean in one product that fits your needs - you should try Unleash first. I’ll review the pros and cons of each solution:

Unleash

Primary Function
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Unleash is an AI-powered workplace search tool that integrates with a wide range of applications to provide quick and efficient information retrieval. It can help solving IT tickets in scale and automatically.

AI assistants in Slack or Teams

Build AI agents connected to your company’s data and add them to dedicated IT channels. Unleash AI agents will provide answers with the resources and can deflect 60-70% of questions aimed at IT teams.

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Use 80+ integrations as a knowledge source

Unleash provides a much broader list of integrations compared to Moveworks and builds a complete index of all of your company’s knowledge, enabling fast retrieval of answers.

Higher accuracy of answers

Moveworks stands at 50% accuracy on average while Unleash is closer to 90% providing better user experience and reliability.

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Glean

Glean is a knowledge management and enterprise search platform. Its main goal is to help employees find information quickly and efficiently across various enterprise systems.

Key Features:


1. Unified Search Experience:

Glean integrates with a wide range of tools such as Google Workspace, Microsoft 365, Slack, Salesforce, Confluence, and more. This allows users to search for information across multiple platforms from a single interface.


2. AI-Powered Search:

Glean uses advanced AI algorithms to understand the context and relevance of search queries, providing more accurate and useful results.


3. Knowledge Discovery:

It helps in discovering and surfacing relevant documents, emails, messages, and other content that might otherwise be buried in different systems.


4. Collaboration:

By making information more accessible, Glean enhances collaboration among team members, as they can easily find and share knowledge.

Main Use Cases:


1. Employees looking for specific documents or emails.


2. Teams needing to access shared knowledge quickly.


3. Organizations aiming to reduce time spent searching for information.

Moveworks

Primary Function:


Moveworks is an AI platform focused on automating IT support and employee service tasks. Its primary aim is to resolve issues, answer questions, and complete tasks autonomously, thereby reducing the burden on IT support teams.

Key Features:


1. Automated IT Support:

Moveworks integrates with IT service management (ITSM) systems like ServiceNow, Jira, and others to automate the resolution of common IT issues.


2. Natural Language Processing (NLP):

It uses NLP to understand and respond to employee queries in natural language, making interactions more intuitive.


3. Task Automation:

Moveworks can handle routine tasks such as password resets, software installations, and access requests without human intervention.

4. Integration with Communciation Tools

It works seamlessly with communication platforms like Slack and Microsoft Teams, allowing employees to get support directly within the tools they use daily.

Use Cases:


• IT departments looking to reduce the volume of support tickets.

• Employees needing quick resolutions to common IT issues.
• Organizations aiming to improve response times and employee satisfaction.

Scope and Focus:


• Glean is broader in scope, focusing on knowledge management and information retrieval across various enterprise systems. It is designed to help employees find and access information quickly, enhancing overall productivity and collaboration.
• Moveworks has a more specific focus on IT support and service automation. It aims to streamline IT operations by handling routine queries and tasks, thereby freeing up IT staff to focus on more complex issues.

AI Capabilities:


• Both platforms leverage AI, but in different ways. Glean uses AI to enhance search capabilities and knowledge discovery, while Moveworks employs AI to understand and respond to IT support queries, automating the resolution process.

Impact on Productivity

• Glean improves productivity by reducing the time employees spend searching for information, thus enabling them to focus on their core tasks.
• Moveworks enhances productivity by automating routine IT support tasks, reducing downtime, and improving the efficiency of IT operations.

Conclusion

In conclusion, while both Glean and Moveworks offer valuable AI-driven solutions that enhance workplace productivity, they cater to different needs. Glean focuses on knowledge management and search across enterprise systems, while Moveworks specializes in automating IT support tasks. However, for a comprehensive solution that combines the best of both worlds, Unleash stands out. Offering a broader range of integrations, superior accuracy, and the ability to scale IT support automation, Unleash is the go-to tool for organizations looking to boost productivity and streamline operations. Whether you're focused on knowledge retrieval or IT support, Unleash provides an all-in-one solution to meet your needs.