In the ever-evolving landscape of enterprise search and knowledge management, Glean has emerged as a notable player. However, beneath its polished exterior lie several pain points that can make it a less-than-ideal choice for many organizations. In this blog post, we’ll explore the hidden costs and challenges associated with Glean - and explain why Unleash is a far better solution for your business needs.

The High Cost of Glean

One of the most glaring issues with Glean is its pricing. While the platform promises a comprehensive enterprise search solution, the cost can be prohibitively high for many organizations. Key concerns include:

1. Lack of POC:
Glean typically offers prospects a sandbox trial - without access to their own data. This makes it difficult to assess the product’s effectiveness in a real-world environment. Most organizations need to see how a tool integrates with their production systems before committing to a long-term plan. Glean doesn’t support this.
 Unleash, by contrast, offers a proof-of-concept (POC) period with real data, guided onboarding, and a dedicated success manager to ensure a smooth experience.
2. Subscription Fees:
Glean’s subscription-based pricing - reportedly around $45 per seat, per month - adds up quickly, especially for large teams. The lack of flexible pricing makes it harder for organizations to scale as they grow.
3. Price Increases Year Over Year:
Glean typically requires a one-year commitment but tends to push for higher pricing in renewal cycles, creating churn risk for customers. The lack of predictability around future pricing can make budgeting and long-term planning difficult.
 Unleash, on the other hand, offers multi-year agreements and avoids annual seat price hikes - providing both stability and transparency.

Additional Pain Points with Glean

Beyond pricing, several usability and flexibility issues affect the Glean experience:

1. Steep Learning Curve:
Glean’s interface and feature set can be overwhelming, especially for new users. Proper onboarding requires time and effort, increasing costs and slowing down time to value.
2. Limited Customization:
Although Glean includes a variety of features, customization options are limited. This makes it harder for companies with specific workflows or industry needs to tailor the platform to their environment.

Why Unleash is the Better Solution

Given the high costs and multiple limitations of Glean, businesses need a smarter alternative. That’s where Unleash comes in. Here’s why it’s the superior choice:

1. Affordable, Transparent Pricing:
Unleash provides flexible and competitive pricing, so you only pay for what you truly need.
2. Deep Customization:
Tailor Unleash to fit your unique workflows, data structures, and organizational goals - with no compromises.
3. Seamless Integration:
Unleash easily connects to your existing tools and systems, ensuring smooth implementation and eliminating data silos.

4. Built for SMEs:
Unlike Glean, Unleash supports small and medium-sized enterprises with dedicated support, optimized onboarding, and enterprise-grade tools designed to meet SME needs.

Conclusion

While Glean may appear to be a polished solution for enterprise search, its high costs, rigid pricing, and usability issues make it a less-than-ideal fit for many businesses. Unleash offers a better path forward - affordable, customizable, and easy to adopt. Don’t let Glean’s limitations slow you down. Choose Unleash for a smarter, more scalable experience.