According to Statista’s research, 70% of employees working in SMEs worldwide use SaaS tools for work, with an average of 150 SaaS subscriptions per organization. In tech companies, this challenge is particularly significant as each department uses its own SaaS of choice, and the only platform unifying all employees is the company chat. Platforms such as Glean help organizations with knowledge management, but should you choose Glean? Or are there better options?
In this blog, I’ve tested several knowledge management software options to help you find the one that best suits your workflows. Here’s my list of the top Glean alternatives that can help you with enterprise search.
Unleash is considered a leading alternative to Glean due to its capability to provide significant value that is more focused on integrating into your existing workflows compared to Glean’s current product state. Some of the key features include:
- Wide Compatibility: You can chat with Unleash’s AI tool directly from Slack, Microsoft Teams, Salesforce, Zendesk, RFP software, and more. This compatibility ensures employees can use their preferred work environment and interact with Unleash without the need to shift between tabs.
- Integrations: Unleash's time to develop a new integration per client request stands at 14 days. In addition, the setup process is considered fast, and you can start using it within 24 hours from the setup call.
- Granular Data Control: Allows users to select specific folders and set hierarchies within the knowledge base, ensuring all information found is relevant and does not disturb the workflow of your IT team.
- Top-Rated Support: Unleash has a G2 customer support rating of 9.9, higher than Glean’s 9.2, offering personalized assistance and customization.
- Extensive Integrations: Integrates with over 70 software platforms, enabling comprehensive information retrieval from various sources.
2. Coveo
Coveo is another powerful alternative to Glean, known for its advanced AI-driven search and recommendation capabilities. Key features of Coveo include:
- AI-Powered Relevance: Coveo uses machine learning to deliver highly relevant search results that continuously improve with more user interaction.
- Personalization: The platform offers personalized search experiences, tailoring results to individual users’ needs and behaviors.
- Integration and Scalability: Coveo integrates with a wide range of enterprise applications and can scale to meet the needs of large organizations.
3. GoLinks
Go Links is a straightforward alternative to Glean, designed to streamline access to company information with easy-to-remember short links.Here are some of the key features:
- Customizable Links: Create memorable short links for internal resources for quick access and sharing.
- Integration: Seamlessly integrates with Google Workspace, Slack, Microsoft Teams, and more.
- Enhanced Collaboration: Promotes better teamwork by making resources readily available.
4. Algolia
Algolia also works in the field of enterprise search, focusing more on client-facing interactions. However, it lacks AI capabilities in generating answers or the capability to operate within common platforms like Slack or Salesforce.
5. Yext
Through its location-based search and insights platform, Yext assists companies in managing their online presence and reputation across digital channels. Yext helps small businesses increase their customer engagement and visibility through tools like local SEO optimization, review monitoring, and location data management.
Yext Best Features:
- Search Engine, Directory, and Social Media Location DataManagement and Synchronization: Manage location data across multiple channels.
- Online Reputation and Client Feedback Management: Monitor and manage reviews effectively.
- Increased Search Exposure: Optimize local SEO to improve search visibility.
Yext Limitations:
- Limited Support Services: Support may not be as extensivea s needed.
- Potential Cost: Can be expensive, depending on needs and resources.
We all want that perfect tool to organize and manage information across the business. Glean works for some, but you may have different needs and priorities when it comes to integrated knowledge management.
This list has provided you with a comprehensive review of AI apps that you should consider when choosing a Glean alternative. But you may still feel lost, and we understand! The most helpful characteristic of an enterprise search tool is its ability to integrate well with your existing knowledge repositories. Would you rather have a search feature embedded into your workspace — think daily tasks, larger projects, and workflows — or jump through hoops, aka multiple searches?
Unleash, powered by the advanced AI search capabilities of GPT, can help integrate knowledge management into your workflow, making it one seamless process.
